RESTAVERO™ / DELIVERY JOURNAL
From our order desk to your door.
Follow the stages of a shipment and understand what happens if the journey needs attention.
STAGE 01
Order received
The journey starts with the order and contact details you provide. Check the confirmation for the delivery address, selected item, quantity, and any shipping service shown. If an apartment, suite, gate code, or telephone number is needed for delivery, an accurate entry helps the carrier complete the final stage.
If you notice a mistake, email service@restavero.com immediately with the order number and correction. We will check whether the order can still be amended. A requested correction is not complete until our team confirms it; parcels already dispatched may not be reroutable.
STAGE 02
Preparation & shipment timing
Preparation may include payment review, inventory allocation, packing, and carrier handoff. Any processing or shipment period stated with your order applies to that purchase. Customer service hours do not mean that every warehouse, carrier, or payment provider operates on the same schedule.
We do not publish one unsupported delivery promise for every product or destination. For applicable U.S. orders where no shipment period was stated, we will ship within 30 days or address the delay through the notice and refund process required by law. Shipment timing and arrival timing are different.
STAGE 03
Dispatch & parcel information
When tracking is available, shipment information is sent through the order contact channel. A label-created event may appear before the carrier receives the parcel, and the first scan can occur later in the network. Keep the shipment reference so our team can identify the relevant parcel if a question arises.
Some orders may move in more than one parcel because of item handling, stock allocation, or carrier requirements. A partial delivery does not by itself mean the remaining items have been canceled. We will clarify the status of outstanding items when you contact support.
STAGE 04
Transit & estimated arrival
Transit begins after the carrier accepts the shipment. Any estimated arrival window depends on the selected service, destination, and circumstances affecting the route. Public holidays, customs examination, severe weather, and local delivery conditions can affect progress. An estimate is not a guarantee that every parcel follows an identical scan pattern.
If tracking is inactive beyond the expected stage or the stated arrival estimate has passed, send us the order number and tracking reference. We will review the shipment and explain the next step rather than asking you to wait indefinitely without information.
STAGE 05
Delivery & inspection
At delivery, check the outer packaging and confirm that the items received match the order. Keep the packaging long enough to identify any missing components or transit damage. If a parcel arrives visibly damaged, photographs of the outer carton and item may help document what happened.
For electrical, heated, or battery-powered products that appear damaged, keep the item switched off while the issue is reviewed. A request for prompt reporting helps us investigate but does not shorten a statutory period or automatically invalidate a claim reported later.
When a delivery needs a closer look
Shipping fees & destinations
The destination options and delivery charge presented before payment determine the service available for your order. We do not assume that every address, remote area, post office box, or international destination is supported. If a destination cannot be served after payment has been collected, we will explain the issue and refund the unfulfilled order rather than impose a new charge without consent.
Customs, taxes & cross-border delivery
For a cross-border shipment, duties, import taxes, or handling charges may depend on the destination and the arrangement disclosed before purchase. Amounts we collect are identified with the order. Any separately payable import responsibility must be disclosed before purchase; an undisclosed surprise charge is not automatically the customer's responsibility. The company business address does not establish the dispatch origin of every item.
Delayed shipment commitments
If we cannot meet a promised shipment time, we will provide notice of the delay, an updated shipment position, and the available cancellation and refund option. We will obtain consent where required and will not rely on silence when the applicable rule requires affirmative agreement. If we cannot fulfill the order, we will notify you and promptly refund the amount due for the unshipped goods.
Delivered scan, missing parcel
Check the delivery location, building reception, household members, and any carrier delivery photograph where available. Then contact us with the order and tracking details. We will review the evidence and assist with the carrier investigation. A delivered status is part of that review, not an automatic conclusion that you must bear the loss regardless of the circumstances or your legal rights.
Incorrect address or returned parcel
If a parcel is returned because an address is incomplete, access is unavailable, or collection was missed, we will review the reason and the available resolution. Any proposed redelivery charge will be explained before you agree to it. We will distinguish customer-provided address issues from our own error and from carrier handling problems, and preserve applicable refund or cancellation rights.
Wrong item, shortage or transit damage
Tell us which item is affected, what arrived, and which components appear missing or damaged. Include photographs if available and safe to obtain. Do not disassemble an electrical device or continue operating a damaged heated or powered item to create evidence. We will assess the issue and arrange the appropriate replacement, refund, or other remedy, including reasonable return arrangements where required.